Mission, Vision & Values formation: Tenacity guides organizations in the formation of their vision, mission, and values statements which steer the behaviors of individuals and the direction of processes in the organization.
Competency Framework Production: A competency framework is a tool by which organizations communicate the behaviors required, valued and rewarded with respect to specific occupational roles. This framework tailored by Tenacity helps organizations direct their business strategy and vision and the accompanying positions.
Inclusion and Diversity Management: “Greater diversity in the workforce results in greater profitability and value creation.” Tenacity’s subject matter experts guide organizations in the integration of diversity and inclusion programs in the company’s mission, strategies, and practices in order to leverage the positive effects of a diverse workforce.
Business Process Change Management: Tenacity utilizes reliable and research-based change management models to best manage change within an organization. The adopted change management process includes a sequence of steps that guide the change from initiation to delivery.
Culture Change: Tenacity guides organizations through the process of culture change by evaluating the current culture, identifying the gap between the present culture and the company’s vision, and setting an action plan accordingly.
Training needs assessment & analysis: Tenacity consultants conduct a thorough training need analysis to identify learning and development needs in an organization while guaranteeing a positive return on investment.
Learning event scheduling and logistics: Specialists from Tenacity handle the coordination of the operational aspects of any training program including scheduling, logistics, and administrative support.
Key Performance Indicators Production: Tenacity assists organizations in setting measurable values that determine how successfully they are achieving key business objectives at multiple levels.
Manpower Planning: Tenacity works with organization managers on forecasting staffing level needs for the purpose of optimal productivity, reduced labor cost, effective recruitment and selection.
Today’s leading businesses must disrupt their industries with innovating products and solutions to maintain a competitive advantage. That competitive advantage comes from human talent whose competencies need to be upgraded on a regular basis.
Business Process Outsourcing enables your organization to focus on what it does best by taking charge of the learning function. Our onsite or virtual consultant will not only save you money but will increase your efficiencies and enable an optimal learning and development implementation.
What we do:
- Course Catalogue Administration
- L&D Budgeting
- Event Scheduling and Logistics
- Evaluations and Assessments
- Learning Content Development
- Workshop Delivery
- Providers Selection
- Performance Management Administration
- Employee Well-being Systems
- Psychometrics Profiling
- Organizational Assessments
- 180°/360° Feedback
- Assessment Debriefs
- Succession Planning Design and Implementation
- ROI on Training
Benefits of the LBPO & HRBPO include:
- Reduced cost
- Increased efficiency
- Improved management information, including human capital metrics
- Access to HR expertise not available internally
- Increased flexibility and speed of delivery
- Reduced risk
Tenacity’s faculty – made of professors from the top 50 business schools worldwide – deliver customized executive education, that tackle real life issues, and transform learning into successful business initiatives. Our programs —whether face to face, online or blended – are custom designed, taking into consideration the organizational industry, culture and geographical presence.
Below is a sample of our workshops:
EXECUTIVE MATURITY:
This online learning session was created to tackle the attributes of mature leaders, and explore critical skillsets openly.
At this program’s conclusion, participants will be able to:
- Define what is Executive maturity
- Practice empathy as a strategic action
- Demonstrating executive presence through clear communication
- Embrace agility and acquire it as a state of mind
- Drive engagement and performance through Forward Thinking
LEADING VIRTUAL TEAMS:
This online learning session was created as an introduction for mastering virtual leadership of teams.
At this program’s conclusion, participants will be able to:
- Define the traits of an inclusive leader
- Strategically over-communicate virtually in order to promote a Manager – Employee quality conversation.
- Practice new ways in empowering and motivating their team from a distance
- Practice tips for Giving Feedback to Remote Team Members …
- Maintain their company culture in a virtual setting
MAKING SOUNDER DECISIONS IN AN IRRATIONAL WORLD:
This online learning session attempts to answer the question: “how do I make better decisions”. It will challenge the convention approaches often used by many, as well as introduce proven techniques, tools and frameworks specifically chosen to offer optima empowerment to the participants.
At this program’s conclusion, participants will be able to:
- Explain the relationship between how people are often inclined to make their decision and the concept of cognitive biases.
- Apply a set of techniques and framework that will help them make sounder decisions at work and in their lives.
- Classify the decision and what the important factors are.
- Evaluate options against set criteria and avoid typical decision making traps.
Below is a sample of our workshops:
BREAKTHROUGH IN SALES:
This online learning session was created to teach employees how to transform challenging situations and increase service quality through a deep dive in empathy, Acknowledgement and the use of influence.
At this program’s conclusion, participants will be able to:
- Explore their personal mission statement and how it serves the sales and customer service vision.
- Enhance their sales and customer service skills by identifying their personal challenges in the workplace and practice addressing them early on.
- Define motivation and develop and sustain self-motivation.
- Identify their preferred communication style and practice engaging with colleagues/ customers who have different styles.
- Identify and describe their top emotional triggers and explain what they can do to mitigate them.
- Identify their customer’s needs and incentives.
- Analyze and practice proven techniques that will help them deal with different/difficult personalities.
- Explain the concepts of Persuasion and Influence, by applying the Six Principles validated by Cialdini’s research
CUSTOMER FOCUS:
This online learning session was created specifically to help participants develop an in-depth understanding of customer focus and its effect on business.
At this program’s conclusion, participants will be able to:
- Describe the difference between wants and needs.
- Apply effective techniques to enhance customer focus in their organization.
- Practice effective listening skills thereby improving overall communication skills.
- Promote a culture of customer service of international standards.
CUSTOMER ENGAGEMENT:
This online learning session was created to take the participants through a series of experiential learning activities and case studies that will allow them to elaborate best practices of effective and sustainable Customer Engagement.
At this program’s conclusion, participants will be able to:
- Explain effective Customer Engagement and how fostering it positively correlates with the bottom line.
- Identify and analyze customers’ wants, needs, perceptions and expectations.
- Apply proven techniques to better interact and engage with their customers and stakeholders.
- Proactively manage customer complaints and transform them into possible success stories.
- Identify the most common mistakes of Customer Engagement and practice how to effectively handle them.
Below is a sample of our workshops:
TIME MANAGMENT TIPS FOR TOUGH TIMES:
This online learning session was created as a tool to give the opportunity for the participants to gain a more in-depth understanding of the value of time, practice some proven ways and strategies that will allow them to get the most out of their day and acquire a better work/life balance
At this program’s conclusion, participants will be able to:
- Describe the impact of stress on work-life balance.
- Create and implement reachable goals.
- Apply prioritization techniques that will help them gain a better control of their lives.
- Identify time wasters and practice techniques to mitigate them.
- Manage stress through physical and mental techniques.
DRIVE FOR RESULTS:
This online learning session was created as way to teach participants how to motivate themselves and others, thus helping foster organizational excellence in performance. They will also practice in-group activities that will add more value to their experience as a whole.
At this program’s conclusion, participants will be able to:
- Accomplish more with less time and improve their teamwork.
- Take initiative and set a self-accountability system that works.
- Increase alignment between work activities and the organization’s mission and goals.
- Project a better image of the organization by demonstrating engaged work behavior.
THE STATE OF AGILITY:
This online learning session was created as a mean for the participants to explore various routes and methods they can use to awaken a state of agility that everyone is talking about.
At this program’s conclusion, participants will be able to:
- Recognize the importance of agility and its strategic implementation in their organization
- Build their personal strategies that reinforce an agile state of mind.
- Apply basic agility skills through an experiential approach
Data trumps hunches and prevents bias from corrupting important decisions. Throughout the latter half of the century, Fortune 500s relied on behavioral and cognitive assessments to inform all aspects of their personnel decision from an employee’s initial selection and training to their team role and eventual promotion. These paper based assessments had to be individually calculated by a highly trained professional, making them too expensive for most organizations to afford. However, with the advancement of new computer technologies and algorithms, the cost of such assessment has dropped measurably, leveling the playing field for businesses of all sizes.
Application of the Tenacity assessments:
Improve Hiring & Selection
The right person in the right job is priceless. The wrong one is a nightmare waiting to happen.
Accurately identify job applicants before the interview, make scientifically informed judgments and build an organization of A+ employees.
Increase Sales
Teach your sales team powerful behavior profiling skills. Empower them to identify to your organization’s
advantage-observable behaviors, then adapt their selling style to fit the customer’s buying style.
Improve Customer Service
Know in advance that your people believe in your organization and care about our customers. Better equip and train your customer support team with the
invaluable communication and behavior profiling skills that pay countless dividends.
Increase Productivity
Identify with scientific accuracy the strengths and shortcomings of each employee. Create observable action plans, from the data, that maximizes your organization’s talent.
Reduce Employee Turnover
Ensure the best possible positional job “fit” for each new hire. Great fit means stronger retention rates, which lowers the costs associated with turnover.
Customize Employee Training
One size fits one, not all. Learn how each person learns best and get them back to productivity sooner.
Model Team Building
Know who fits with whom in advance. Create your teams based on compatible skills and traits, not just generic ideas of balance. Top-level teams are comprised of behaviorally compatible members with an optimal array of complimenting proficiencies.
We have partnered with one of the world best assessment providers -MRG- offering customized solutions that identify behaviors to sustain, areas of change and clear opportunities for growth in a pro-active way.
We assess and coach respondents on the below 5 areas:
- Sales
- Leadership
- Motivation
- Personal Growth
- Service Excellence
In addition to the MRG assessments, we have also partnered with another suite of affordable, yet scientific award-winning assessments, making it more accessible to every organization.
DISC 360 behavioral styles: An assessment that measures and provides behavioral insights into four primary behavioral tendencies and emotions.
Hartman Value Profile thinking style: This assessment measures and provides insight into our Thinking Style, made up of 2 key areas – Critical Processing Patterns and Thinking Strengths & Abilities.
Emotional Intelligence – EQ: An assessment designed to highlight and examine one’s self-perception of their current EIQ and the effect it has on interactions with others.
Sales IQ plus – 8 primary sales competencies: An objective analysis designed as a type of personalized map for your sales knowledge at this moment in time.
- Organizational Culture Assessment
- Behavioral Assessment Center Setup
- Evaluation & Assessments
- Competency Profiling
- Psychometric Profiling
- Performance Appraisal Guidelines
- Performance Management Setup
DIGITAL TRANSFORMATION
AI IMPLEMENTATION
MERGERS AND ACQUISTIONS
STARTUP INVESTMENTS
STRATEGY FACILITATION
PUPROSE DISCOVERY
ORGANIZATIONAL ASSESMENT
ORGANIZATIONAL CULTURE
CORPORATE GOVERNANCE
